Refund policy
RETURN POLICY
We want you to feel confident in your purchase. Each piece is made with care, and many are created specifically for you.
Because of the nature of our work, the following policies apply.
CUSTOM & MADE TO ORDER PIECES
All custom and made to order pieces are final sale.
These pieces are created specifically for you and are not eligible for return, exchange, or cancellation once production has begun.
A non refundable deposit is required to begin custom work. If a project is canceled after work has started, the deposit will not be refunded.
READY TO SHIP ITEMS
Ready to ship items may be returned within 5 days of delivery.
To be eligible:
- Item must be unworn and in original condition
- Item must be returned in original packaging
- Items that have been resized or modified in any way are not eligible for return
A restocking fee of $150 will be deducted from the refund.
To initiate a return, please contact us within 5 days of delivery.
Return shipping costs are the responsibility of the customer. Original shipping fees are non refundable.
EXCHANGES
We do not offer direct exchanges.
If you would like a different piece, the original item must be returned (if eligible), and a new order placed.
DAMAGES & ISSUES
Please inspect your order upon delivery.
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos so we can review and assist.
REPAIRS
We are happy to help with repairs when possible.
Repair costs may apply depending on the nature of the issue, especially for damage due to wear or impact.
Customers are responsible for shipping costs associated with repairs.
JEWELRY CARE
Fine jewelry is delicate and should be handled with care.
We are not responsible for damage resulting from normal wear, improper use, or accidents. Stones may loosen over time and routine maintenance is recommended.
SHIPPING & RETURNS
For returns, we recommend using a trackable and insured shipping method.
We are not responsible for items lost or damaged during return shipping.
FINAL NOTE
Each piece is thoughtfully made and often one of a kind. Slight variations in texture, finish, and natural gemstones are part of the process and make every piece unique.
CONTACT
If you have any questions, feel free to reach out: